Last updated: 13 November 2026
Who we are
Best Antigua (bestantigua.com) is a sole proprietorship. We decide how your personal data is used, so under UK data protection law (the UK GDPR and the Data Protection Act 2018) we are the "controller" of it.
For anything about your data, email
What we collect and why
We only collect what we need to arrange your transfer, answer you, keep the site safe and improve it. We never sell your data.
| What | Examples | Why we need it | Legal basis |
|---|---|---|---|
| Booking details | Name, email, phone or WhatsApp number, number of passengers and bags, flight numbers and times, hotel or villa address, child seats, notes you add | To arrange, confirm and carry out your transfer, and to contact you about it (including reminders and changes) | Contract: we need it to provide the booking |
| Payment details | Amount, currency, payment status | To take your deposit and give refunds. Card details go straight to Stripe; we never see or store your card number | Contract |
| Booking records | What was booked, paid, changed or refunded | Accounts and tax | Legal obligation |
| Messages | Emails, WhatsApp messages, live chat | To answer your questions | Legitimate interests: replying to you |
| Security information | A scrambled code made from your internet address, browser checks by Cloudflare Turnstile | To stop bots, fake bookings and card fraud | Legitimate interests: keeping the site and payments safe |
| How the booking form is used | Which steps a visitor reached (for example saw a price, went to the details screen), where they came from, using a random code that is not linked to your name | To see where people get stuck and improve the form | Legitimate interests, with a simple way to say no (turn off Analytics in Cookie settings) |
| Analytics and advertising | Pages visited, device type, approximate location, which ad you clicked | To understand how the site is used and to show our ads to people likely to be interested | Your consent, given in the cookie banner |
| Newsletter | Email address | Only if you ask to receive offers and news | Your consent; unsubscribe at any time |
Who we share it with
We share only what each one needs to do their part, and none of them may use it for anything else.
| Who | What they get | Why |
|---|---|---|
| Our transport partner in Antigua (the driver's company) | Name, phone or WhatsApp, flight, pickup time, address, passengers, bags, seats, notes, amount to collect | To meet you and drive you. They receive it by email and a shared Google Calendar |
| Stripe | Name, email, payment amount; your card details go to Stripe directly | To take payments and refunds safely |
| Google (Workspace calendar) | The trip details above, in the driver's calendar | So the driver always has the latest schedule |
| Our web and email host (Hostinger) | Everything stored on the website and the emails we send | To run the website and send booking emails |
| Cloudflare | Your internet address and browser details, for a moment | To check you're a person, not a bot |
| Flight data provider (AeroDataBox) | Flight number and date only, never your name | To check your flight and suggest pickup times |
| Google Analytics and Google Ads | Pages visited and ad clicks (only with your consent) | To measure the site and our ads |
| Meta (Facebook and Instagram) | Pages visited and bookings made (only with your consent) | To show our ads to people likely to be interested |
| Tawk.to (live chat) | What you type in the chat, and your email if you give it | To answer your questions |
We may also share data if the law requires it, for example with the police or tax authorities.
How long we keep it
| Data | How long |
|---|---|
| Bookings and payment records | 6 years after the trip, as UK tax rules require |
| Bookings that were never paid | Up to 12 months, then deleted |
| Emails and chat messages | Up to 2 years after we last heard from you |
| Booking form steps (anonymous) | 90 days, then deleted automatically |
| Security codes made from internet addresses | A few days at most, deleted automatically |
| Newsletter list | Until you unsubscribe, and we check every 2 years that you still want it |
Cookie lifetimes are in the cookie table below.
Transfers outside the UK
Your transfer happens in Antigua and Barbuda, so your booking details must go to our transport partner there; the law allows this because it is needed to carry out the booking you asked for. Some of our providers (Stripe, Google, Meta, Cloudflare, Tawk.to) handle data in the United States or elsewhere. They protect it with approved safeguards, such as the UK Extension to the EU–US Data Privacy Framework or the UK's standard contract terms for international transfers.
Your rights
You can ask us, free of charge, to:
- give you a copy of the data we hold about you
- correct anything that's wrong
- delete your data (we must keep booking and payment records for tax, but we delete everything else)
- stop or limit how we use it, or object to it
- send your data to you or another company in a common format
- withdraw consent at any time: use Cookie settings, or unsubscribe from emails
Email
If you're unhappy with how we handle your data, please tell us first. You can also complain to the Information Commissioner's Office (ICO).
Cookies
Cookies are small files a website saves in your browser. When you first visit, a banner asks what you're happy with: Accept all, Reject, or Choose. Essential cookies are always on; Analytics and Marketing only run if you say yes. You can change your mind at any time with Cookie settings, also at the bottom of every page.
| Type | Who sets them | What they do | How long |
|---|---|---|---|
| Essential (always on) | Best Antigua, Stripe, Cloudflare | Keep the booking form and payment working and secure, stop bots and fraud, and remember your cookie choices | From the end of your visit up to 1 year |
| Statistics | Best Antigua | Count anonymously which steps of the booking form people reach, so we can improve it. Turn off Analytics to stop it | Until you close the tab |
| Analytics (only if you agree) | Google Analytics | Show us how the site is used | Up to 2 years |
| Marketing (only if you agree) | Google Ads, Meta (Facebook and Instagram) | Show our ads to people likely to be interested, and tell us which ads lead to bookings | Up to 90 days |
| Live chat | Tawk.to | Keep your chat conversation going | Up to 6 months |
If Analytics and Marketing are off, Google may still receive basic, cookieless signals that a page was viewed, without identifying you; this is how Google's consent mode works. You can also block or delete cookies in your browser settings, but the booking form and payment may then not work.
Changes to this policy
We update this page when the way we handle data changes, and show the date at the top. If we add a new kind of tracking, the cookie banner will ask you again.